Refund & Returns Policy
At Chrome Hearts Matty Boy, we want you to feel confident when shopping with us. We offer free returns and exchanges within 30 days, along with free shipping on eligible orders.
Please review the policy below before requesting a return or exchange.
1. 30-Day Return & Exchange Period
You have 30 days from the date you receive your order to request a return or exchange.
To be eligible, the item should be returned in its original condition and should not show signs of unnecessary wear, damage, washing, or alteration.
Items should, where applicable, be returned with their original packaging, tags, and other included materials.
2. Free Returns
We offer free returns for eligible orders.
If you need to return an item within the 30-day return period, please contact our customer support team before sending the package back. We will provide the necessary return instructions.
You should not send an item back without first contacting us, as this may delay the processing of your return.
3. Free Exchanges
We also offer free exchanges on eligible items.
If you received the wrong size or would prefer another available size or eligible item, contact us within 30 days of receiving your order.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another suitable solution.
4. Refunds
Once your returned item has been received and inspected, we will process your refund if the return meets our requirements.
After the refund is approved, we aim to issue the refund within 7 business days.
The refund will generally be sent back to the original payment method used for the purchase. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
5. Return Conditions
To help ensure your return is accepted, please make sure:
- The return request is made within 30 days of delivery.
- The item is in its original condition.
- The item has not been unnecessarily worn, washed, damaged, or altered.
- Original tags and packaging are included where applicable.
- The item is securely packaged for return shipping.
Items that do not meet the return requirements may be refused or may not qualify for a refund or exchange.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order details and, when appropriate, clear photographs of the item and packaging. We will review the issue and work with you to provide an appropriate solution, such as a replacement, exchange, or refund.
7. Free Shipping
We offer free shipping on our orders. Shipping arrangements for returns and exchanges are also covered under our free return and exchange policy when the request meets our eligibility requirements.
8. How to Request a Return or Exchange
To request a return or exchange, contact our customer support team with:
- Your name
- Order number
- Item you want to return or exchange
- Reason for the return or exchange
- Preferred resolution, such as a refund or exchange
Email: support@chromeheartsmattyboy.store
Our support team will provide the next steps and return instructions.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing the order. We cannot guarantee that changes or cancellations can be made once an order has entered processing or shipping.
10. Questions About Returns
If you have any questions about our Refund & Returns Policy, please contact us:
Email: support@chromeheartsmattyboy.store
We are happy to assist you with your return, exchange, or refund request.
Chrome Hearts Matty Boy
Email: support@chromeheartsmattyboy.store