Frequently Asked Questions (FAQs)

What is Chrome Hearts Matty Boy?

Chrome Hearts Matty Boy is a collection known for its distinctive graphics, bold designs, and streetwear-inspired aesthetic. Our website focuses exclusively on the Chrome Hearts Matty Boy Collection.

What products are available in the Chrome Hearts Matty Boy Collection?

Our collection includes hoodies, T-shirts, long sleeve shirts, jackets, shorts, belts, bags, and other selected accessories.

How do I choose the right size?

Please check our Size Guide before placing your order. Product measurements and sizing information can help you select the most suitable size.

Do you offer free shipping?

Yes. We offer free shipping on eligible orders.

Do you offer returns and exchanges?

Yes. We offer free returns and exchanges within 30 days of receiving your order, subject to our Refund & Returns Policy.

How long do I have to return an item?

You have 30 days from the date you receive your order to request an eligible return or exchange.

How long does it take to receive a refund?

Once your returned item has been received and inspected, we aim to process approved refunds within 7 business days. Your payment provider may require additional processing time.

Are returns and exchanges free?

Yes. Eligible returns and exchanges are free. Please contact our support team before sending an item back so we can provide the correct return instructions.

What should I do if I receive a damaged or incorrect item?

Contact us as soon as possible with your order number and details of the issue. We may request photographs of the item or packaging so we can review the problem and provide an appropriate solution.

Can I exchange an item for a different size?

Yes. Eligible items can be exchanged within our 30-day exchange period. Exchanges are subject to availability.

How can I track my order?

If tracking information is available for your shipment, it will generally be provided after your order has been dispatched. If you have questions about your order, contact our support team with your order number.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or shipping.

How can I contact Chrome Hearts Matty Boy?

For questions about products, orders, shipping, returns, sizing, or other customer support matters, contact us at support@chromeheartsmattyboy.store.

Where can I find your return policy?

You can review our complete Refund & Returns Policy for information about return eligibility, exchanges, refunds, and the return process.

Is my personal information secure?

We take reasonable measures to protect the personal information provided through our website. For more information about how we collect and use information, please review our Privacy Policy.